영어 회화 토익 TOEIC Listening Part 3

1. ~ 3 I'd like to return this phone charging cable, but I can't find my receipt. May I ask why you're returning it?

It's doesn't work - it won't charge my mobile phone. I'm a new salesperson, and I haven't learned yet how to refund an item without a receipt.. oh, but here comes my manager - she'll be able to do it.

Hi, Tina, Is there something you need help with ? Yes, this customer wants to re.....